TRANSPARENT CASE MANAGEMENT

Track Community Issue Progress

Enter the official reference code provided when your report was submitted (e.g. LUW-REP-1024) to check review status, council referrals, and verified physical remedies.

Privacy Protection: To protect citizen privacy, public lookup displays only category, geographic ward, status history, and official responses. Personal names and phone numbers are never disclosed.

Lost Your Reference Number?

If you submitted your report while signed into a Resident Account, you can view all your logged submissions inside your dashboard. Alternatively, contact the Personal Assistant's desk with your phone number and approximate date.

Go to Resident Portal Contact Constituency Desk